Posts Tagged ‘shopping’
What makes a consumer happier than great customer service? Great customer service is memorable. There are so many ways that a company’s employees can bury all the great efforts that have gone into creating a great product or delivering a good service. And these days it seems like bad or oblivious customer service is the [...]
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Tags: customer service, Marketing, shopping
I was just reading this article on adage about retail 3.0 http://adage.com/digital/article?article_id=137795. I started thinking about ways that retail could embrace social media from the stores. If consumers know more about the brands and products than many of the sales associates do – that makes it much harder to sell. Is there perhaps a way [...]
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Tags: bluepod, fashion, mobile, retail 3.0, shopping, social medai
Today I ventured into Printemps on Boulevard Haussman in Paris. It is a “grand magasin” or very large department store. I was happily mulling about in my 4 inch Maison Martin Margiela boots enjoying the not-too-loud trendy music. Suddenly my enjoyable experience came to a screeching and loud halt. The annoying annoucements…. I thought these [...]
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Tags: atmosphere, consumer experience, fashion, Marketing, shopping
