What is community and how does it play a role in social media?

What is community and how does it play a role in social media? This seems to be a fireball of a question in many organizations. When I was sitting in a community management session at SXSW with at least 30

What is community and how does it play a role in social media?

What is community and how does it play a role in social media? This seems to be a fireball of a question in many organizations. When I was sitting in a community management session at SXSW with at least 30

Goodbye Linkedin Answers!

Well this comes as no surprise (really): Linkedin Answers is closing down on January 31, 2013. On July 28, 2011 I posted this blog post – mostly out of frustration with the dire state of Linkedin Answers. This shut-down follows

Goodbye Linkedin Answers!

Well this comes as no surprise (really): Linkedin Answers is closing down on January 31, 2013. On July 28, 2011 I posted this blog post – mostly out of frustration with the dire state of Linkedin Answers. This shut-down follows

Starbucks UK Facebook Photobooth Album Turns into a Tax Discussion

Social Media. It’s highly misunderstood by many…still. Yet, something that makes Social Media so amazing is how it shifted power and gave people a voice. Whether companies, politicians, people, organizations and so forth want to listen or not is entirely

Starbucks UK Facebook Photobooth Album Turns into a Tax Discussion

Social Media. It’s highly misunderstood by many…still. Yet, something that makes Social Media so amazing is how it shifted power and gave people a voice. Whether companies, politicians, people, organizations and so forth want to listen or not is entirely

PingPong Facebook Page has the Best CTA ever!

Submit. That is the word that most companies want us to click when we fill out a form. Of course, subconsciously, who really wants to submit?  There are different definitions for the word submit but surely there are better choices? I made this

PingPong Facebook Page has the Best CTA ever!

Submit. That is the word that most companies want us to click when we fill out a form. Of course, subconsciously, who really wants to submit?  There are different definitions for the word submit but surely there are better choices? I made this

Linkedin Cannot Enforce an Element of User Agreement?

Recently, I was contacted by a birth relative who I wish to have absolutely no contact with. My response included “…I would appreciate it if you never contacted me again.” I blocked this person’s email address. And foolishly thought that

Linkedin Cannot Enforce an Element of User Agreement?

Recently, I was contacted by a birth relative who I wish to have absolutely no contact with. My response included “…I would appreciate it if you never contacted me again.” I blocked this person’s email address. And foolishly thought that

With LivingSocial Beauty is the Beast

I first discovered LivingSocial about a year ago. Every morning I receive a bunch of emails announcing current deals. LivingSocial is smart for putting each deal into a separate email – of course this way even if your eyes glaze

With LivingSocial Beauty is the Beast

I first discovered LivingSocial about a year ago. Every morning I receive a bunch of emails announcing current deals. LivingSocial is smart for putting each deal into a separate email – of course this way even if your eyes glaze

WOW! Your way to repeat clients, kudos and referrals

What makes a consumer happier than great customer service? Great customer service is memorable. There are so many ways that a company’s employees can bury all the great efforts that have gone into creating a great product or delivering a

WOW! Your way to repeat clients, kudos and referrals

What makes a consumer happier than great customer service? Great customer service is memorable. There are so many ways that a company’s employees can bury all the great efforts that have gone into creating a great product or delivering a